My HEMC isn’t working after the update. I have Adaptive Audio as an option now, and it works. But “D-Box Coded Video” mode doesn’t work.
After switching back to Coded Video mode, I briefly see “Audio Capture Error” which is soon replaced with “Audio Feed Lost”.
No audio is detected, and therefore no motion happens.
Am I alone? Anything I can do? I’ve already emailed support.
Same here 🥲
Hi Matt! It’s a good thing you already wrote to support regarding this situation. They will get back to you soon.
@alex I would encourage you to wirte an email to support. Or you can give me those informations and I will forward it to them and they will be in touch with you:
• Your full name
• Phone number
• Product and Serial number
You can send it in a private message for more privacy.
Support said they were working on a fix. I just checked mine and it looks like it’s working again.
same problem! Not a one off issue
@jay.singh Same as mentionned to Alex.
I would encourage you to write an email to support. Or you can give me those informations and I will forward it to them and they will be in touch with you:
• Your full name
• Phone number
• Product and Serial number
You can send it in a private message for more privacy.
